Privacy Policy

Last Updated: January 2025

Information Collected

STATWellMD collects the following types of information to provide you with quality healthcare services:

Medical history, clinical notes, and uploaded images
Payment and billing data
Device/IP data for security and analytics

How Information Is Used

The information we collect is used for the following purposes:

For diagnosis, treatment, and care coordination
For billing, collections, and insurance claims
To comply with legal, regulatory, and audit requirements

HIPAA & State Law Compliance

All Protected Health Information (PHI) is encrypted, stored securely, and handled in compliance with HIPAA and HITECH regulations. We take your privacy and data security seriously and employ industry-standard security measures to protect your information.

Third-Party Services

STATWellMD uses HIPAA-compliant vendors to provide essential services:

DoseSpot - E-prescribing services
Stripe - Payment processing
Zoom - Video consultations

All third-party vendors are carefully vetted and are required to maintain HIPAA compliance and protect your data according to strict privacy standards.

Data Retention

Medical records and personal health information are retained according to state and federal law requirements. We maintain your records for the legally required period to ensure continuity of care and compliance with healthcare regulations.

Patient Rights

As a patient, you have the following rights regarding your personal health information:

Right to access your personal health information
Right to correct or amend your health records
Right to request deletion of personal health information, subject to legal requirements
Right to receive an accounting of disclosures
Right to request restrictions on use and disclosure

Contact Information

For privacy concerns or to exercise your patient rights, please contact us:

Email: hello@statwellmd.com

Mail: STATWellMD Privacy Officer, 1325 East Main Street #1006, Carbondale IL 62901

STATWellMD™ is a digital health platform delivering asynchronous and virtual medical services. All patient encounters are reviewed and managed by licensed healthcare providers in accordance with state and federal regulations.

STATWellMD is not intended for emergencies—patients experiencing life-threatening conditions should call 911 or go to the nearest emergency department.

By using STATWellMD, patients acknowledge and agree to the platform's Terms of Service, Privacy Policy, and Informed Consent for Telemedicine.

Third-Party Services

STATWellMD uses HIPAA-compliant vendors to provide essential services:

DoseSpot - E-prescribing services

Stripe - Payment processing

Zoom - Video consultations

All third-party vendors are carefully vetted and are required to maintain HIPAA compliance and protect your data according to strict privacy standards.

Patient Rights

As a patient, you have the following rights regarding your personal health information:

Right to access your personal health information

Right to correct or amend your health records

Right to request deletion of personal health information, subject to legal requirements

Right to receive an accounting of disclosures

Right to request restrictions on use and disclosure